Description:
The holder of the certification «Citizen Services through Artificial Intelligence and Chatbots» is defined as the person who possesses the knowledge and skills required, to promote digital transformation and support the implementation of Artificial Intelligence solutions in the field of public administration and citizen services.
Successful completion of the certification examination for this subject, demonstrates the individual’s ability to understand the fundamental principles of Artificial Intelligence, recognize applications and tools such as chatbots, and grasp basic concepts of machine learning. Additionally, the certified individual is expected to utilize Natural Language Processing (NLP) technologies within the context of digital citizen services and therefore to contribute that way effectively to automation solutions in the public sector, while respecting regulatory frameworks and ethical principles in the use of Artificial Intelligence.
Indicative job duties include the following:
- · Contribute to the analysis of needs for the integration of Artificial Intelligence tools into citizen service systems.
- · Participate in the design and configuration of chatbots as part of automating public service processes.
- · Assist in the recording and categorization of citizen requests to improve chatbot performance and enhance knowledge management.
- · Support the training and updating of chatbots using machine learning tools.
- · Participate in procedures ensuring compliance with data protection regulations and ethical Artificial Intelligence use principles.
Requirements for taking the certification test:
Be 18 years old or older and have/be:
- Academic Degree
or
- Graduate of an optional secondary school, as applicable in his/her country of origin or residence and completion of a training programme of at least 60 hours in a relevant subject
or
- Graduate of an optional secondary education with an educational orientation in a relevant subject
or
- Απόφοιτος υποχρεωτικής εκπαίδευσης (δημοτικό σχολείο μέχρι το 1980 ή από τριτάξιο Γυμνάσιο από το 1981) και ολοκλήρωση προγράμματος κατάρτισης σε συναφές αντικείμενο (διάρκειας τουλάχιστον 80 ωρών).
or
- Graduate of compulsory education, as applicable in his/her country of origin or residence and at least 6 months of relevant work experience.
